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Our Terms, Your Rights, One Clear Place

Everything that governs your account on mansion7 — from how we handle your data to how disputes are raised — sits here. Availability depends on local law and eligible regions, so read these terms carefully before opening an account.

Account TermsPrivacy & DataEligible Regions OnlyDANA, OVO, GoPay Wallet PolicyContact Rights
mansion7 Our Terms, Your Rights, One Clear Place
LEGAL CONTACT PATHS

Reach Us for Policy and Account Queries

If you have a question about how our terms apply to your account, or you need to raise a dispute about a transaction made through DANA, OVO, or GoPay, our support team handles legal and policy queries through the channels below. For Jakarta and Surabaya accounts, responses follow the same process — submit your query with your account ID and we trace from there.

Live Chat Support Open the chat widget inside your account dashboard. For legal or policy questions, select the Account & Policy category so your query reaches the right team.
Email for Disputes Send a written dispute or policy request to our support email. Include your account ID, the transaction reference, and which wallet you used — DANA, OVO, or GoPay.
In-Account Policy Hub Your account settings panel holds a direct link to the current version of our terms. From there you can also submit a formal data access or deletion request.
ACCOUNT SECURITY DETAIL

How We Protect and Manage Your Account Data

Security and data handling at mansion7 are built around a few firm principles: we collect only what we need to run your account, we do not sell your data to third parties, and we keep retention periods as short as the legal and audit requirements allow. Every login triggers an OTP check to your registered number, and any wallet link — DANA, OVO, or GoPay — goes through a verification step before it is active on your account.

Data We Hold

We store your registration details, transaction history and wallet identifiers. No more. Your DANA, OVO or GoPay account number is held in encrypted form and never shared externally.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can adjust cookie preferences from your browser settings at any time without affecting your account.

Retention Period

Account data is held for as long as your account is active, plus the period required by applicable law after closure. Once that window closes, personal data is deleted from live systems.

How to Request Changes

Submit a data access, correction or deletion request via the in-account Policy Hub or by email. We confirm receipt within one working day and complete the action within the timeframe local law requires.

Frequently Asked Legal and Account Policy Questions

These are the questions we hear most often about account rights, data handling and terms. If yours is not here, use the live chat or email channel to get a direct answer from our policy team.

Access and service availability depend on local law and eligible regions. You should confirm that using the platform is permitted where you are before opening an account.

We collect your name, contact details, date of birth and the wallet identifier for whichever payment method you link — DANA, OVO, or GoPay. Nothing beyond what account operation requires.

Go to the Policy Hub inside your account settings and submit a data access request. Include your account ID. We action these within the timeframe local law sets.

Yes. Submit a deletion request through the Policy Hub or by email. We retain only what law requires post-closure, then remove the rest from live systems promptly.

Your DANA, OVO or GoPay wallet identifiers are held in encrypted form. After account closure and the mandatory retention window, those records are purged from active storage.

We notify you via the contact details on your account before any update takes effect. Continued use after the notified date counts as acceptance of the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.