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What You Agree To When You Open a mansion7 Account

These terms set out the rules between you and mansion7 — covering your account, wallet transactions via DANA, OVO, and GoPay, how we handle disputes, and what access depends on where local law permits.

Account eligibility requirementsDANA, OVO, GoPay wallet rulesDeposit and withdrawal conditionsAccount suspension termsJurisdiction and access limits
mansion7 What You Agree To When You Open a mansion7 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear, or if you need to raise a concern about your account under these terms, our support team can walk you through the relevant section. We handle wallet disputes — including DANA, OVO, and GoPay transaction queries — through the same channels. Reach us through the options below and reference your account ID when you do.

Team online

Live Chat

Open the live chat window from any page on the site. Quote your account ID and the clause you want to discuss. Our team will respond directly and log the conversation for reference.

Email Support

Send your query to our support address shown in the Help section. Include a brief description of the terms issue and your registered wallet type — DANA, OVO, or GoPay.

Account Help Centre

The Help Centre in your account dashboard covers the most common terms questions — wallet rules, account limits, and how to raise a formal dispute without waiting for live chat.

HOW WE HANDLE YOUR ACCOUNT

Security, Data, and Your Rights Under These Terms

These terms are not just legal formality — they set the standard for how we manage your account data, protect your wallet, and handle requests. Players in Jakarta and Surabaya access the same account protections as anyone else using the platform, within the limits of local eligibility rules. Here is how the key areas work in practice.

Account Data Retention

We keep your account records, transaction logs, and identity verification data for the period required by our operating policy. You can request a summary of your stored data by contacting support with your account ID.

Wallet and Session Security

Each login triggers an OTP verification step. Wallet actions — including DANA, OVO, and GoPay withdrawals — require your registered PIN and may prompt a secondary confirmation if our system flags unusual activity.

Cookie and Tracking Policy

We use session cookies to keep you logged in and preference cookies to remember your last game section. You can adjust cookie settings from your browser, though disabling session cookies will affect account access.

Requesting Changes or Corrections

If your account details are incorrect or you need to update your registered wallet — switching from OVO to GoPay, for example — contact support directly. Changes to payment details follow a verification step before they take effect.

Frequently Asked Questions About These Terms

These are the questions we hear most often about the terms. If yours is not here, live chat or email support can point you to the right clause.

Yes. The same account terms cover every section — sports markets including Liga 1 fixtures, live casino tables, crash games, and slots. There are no separate rule sets per section.

We may suspend or permanently close your account. Pending withdrawals via DANA, OVO, or GoPay may be held while we investigate. You will be notified through your registered contact method.

No. Deposits and withdrawals must come from a wallet registered in your own name. Using a third-party wallet is a terms violation and may result in your account being restricted immediately.

Contact support via live chat or email, include your account ID and the transaction reference, and specify the wallet — DANA, OVO, or GoPay. We will log it and respond within our standard review window.

The terms apply equally regardless of how you access the platform — mobile browser, Android, iOS, or desktop. Your account, wallet rules, and dispute rights are identical across all access methods.

We post the updated version on this page with a revision note at the top. Continued use of your account after an update is posted counts as acceptance of the revised terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.