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How mansion7 Handles Your Personal Information

Your account data belongs to you, and we take that seriously. This page sets out exactly what information mansion7 collects when you register, deposit via DANA, OVO or GoPay, and use our platform — and how we protect, store and, where you request it…

Account data protectionDANA, OVO, GoPay wallet privacyCookie and tracking controlsData retention policyYour rights to access and deletion
mansion7 How mansion7 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email at the address shown in your account settings, or through our Indonesia support line. We aim to acknowledge every data request within one business day and resolve it within the timeframe required by applicable rules in your region.

Live Chat Open your account dashboard and tap the chat icon. A support agent can pull up your data record and walk you through a correction or deletion request on the spot.
Email Support Send your data request to the email address listed in your account settings page. Include your registered name and the wallet method — DANA, OVO or GoPay — linked to your account.
Account Settings Some data updates — like your registered phone number or contact email — can be changed directly in the account settings panel without needing to contact support at all.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

mansion7 applies several layers of protection to your account data. From the moment you log in from Jakarta or anywhere else in Indonesia, your session runs over an SSL-encrypted connection. Cookies help us keep your session active and remember your preferred deposit method — so if you used GoPay last time, it shows up first in the payment row. You can manage cookie preferences through your browser settings at any time. Data we hold on your account is kept only as long as needed for operational and legal purposes; once your account is closed and any outstanding obligations are settled, we follow a structured deletion schedule.

SSL Encryption

Every connection between your device and our servers is SSL-encrypted, covering your login session, wallet transactions through DANA, OVO or GoPay, and any data you submit in account forms.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your payment method. You can clear or block these through your browser without losing your account access.

Data Retention Schedule

We keep your account data for as long as your account is active and for a defined period after closure, in line with applicable legal requirements for regions where access is permitted.

Access on Request

You can request a copy of the personal data we hold on you at any time. Submit the request through live chat or email, and we will respond within the timeframe our policy requires.

Your Privacy Policy Questions

These are the questions we hear most often about how mansion7 collects and uses your data. If your question is not covered here, reach out through live chat or email — our support team handles data queries directly.

We collect your name, email, date of birth and phone number at registration. If you link DANA, OVO or GoPay, we also record the wallet identifier used for routing your transactions.

We do not sell your data. We share only what is strictly needed with payment processors — such as verifying a GoPay withdrawal — and with services that help us operate your account securely.

Open a live chat from your account dashboard or email the address in your account settings. Include your registered name and linked wallet method so we can locate your record quickly.

Yes. Submit a deletion request via live chat or email. We will action it within the timeframe our policy requires, subject to any legal retention obligations that apply in your region.

We use cookies to keep your session active and remember your preferred payment method. You can block or clear them in your browser settings without losing access to your account.

We retain data for a defined period after account closure to meet applicable legal requirements. Once that period ends, your data is removed following our structured deletion schedule.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.